Customer Relationship Management Services and Solution

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Customer Relationship Management Services and Solution

NSW IT SUPPORT offers full range of services to take care of your customer relationship management. All our staffs working with us are certified professionals who are aware about the technical and real-world experience. We make sure the investment you have made for CRM are fully functionable and are leveraged with best possible result. We have developed our own range of plugins to meet the customized requirement of every individual client’s. The main agenda of NSW IT SUPPORT is help the customers to drive their business towards growth. 

 

Know more about CRM:

Customer Relationship Management includes processes and systems that manages the company’s relationship with the existing and potential customers. The systems involved in CRM includes the following; 

  • Marketing Automation: It leverages CRM to profile of every customers based on service history, sales history and insight elements of business areas. Marketing Automation involves e-mail, social marketing and SMS based on contacts included in CRM. 
  • Sales Automation: It records inquiries from website and routes those queries to customer representatives or concerned department. It also provides visibility of new business and sales allowing management to conduct resource planning. 
  • Customer Service: The system records all kinds of communication with customers via phone, e-mail and sales history.  

 

Purpose of CRM;

  • Data Warehouse function: In this the CRM will be leveraged as a database core which stores important information about customers and prospects. 
  • Real time management: Reports and manage KPI to improvise visibility of business performance. 
  • Scoring based: Dynamic and e-mail marketing depends on e-mail, social interactions and website. 

 

 CRM Success:

  • Achievable designs and architecture. 
  • Potential ROI analysis and initial CRM requirements. 
  • Group Training & change in management. 
  • Integration of CRM with business objectives. 
  • KPI management with CRM reporting. 

 

SERVICES OFFERED BY NSW IT SUPPORT, for CRM:

  • CRM hosting: We offer full subscription of CRM solution. We host CRM by aligning with secure and trustable vendors. We make sure to optimise all your information online. 
  • CRM support: We proactively upgrade and update your CRM. We offer full value of service and immediately respond to the queries. Unlimited support by our customer representatives backed by our professionals. Enhance workflows and provide work reports on quarterly basis. 
  • CRM integration: So far we have integrated CRM to xml feeds, web services and web pages. We also have integrated CRM with Microsoft products, CRM to phone messaging system, CRM to SMS systems and CRM to mobile devices. 
  • CRM consulting: We make sure to assess your business process, match the data with your organization, understand the workflows of your organization, offer UML design for development, provide investment estimates, make use of dynamic configuration process, configure systems according to your requirement and give training to the users. 

To avail our CRM service, kindly call us at 1300 138 600 or e-mail us at info@nswits.com.au