Importance of managed IT services for healthcare industry | Complete Guide 

managed it services for healthcare industry

Table of Contents

The healthcare sector has moved to digitalisation and hence is more into availing professional healthcare IT services. These IT support and services are all focused on improving the overall functioning of healthcare institutions. Let’s look into Managed IT services for healthcare in detail. 


What have managed IT services for the healthcare sector? 

Managed IT services for the healthcare sector are the IT support, consulting and technology services that empower medical institutions to improve and manage their critical operations, day-to-day activities, software and applications, and IT initiatives. These IT-managed services for health organisations, clinics, and nursing homes- are provided under specific protocols in place when setting up a medical practice to ensure that your network is standardised.  

These managed IT services include healthcare advisory, healthcare software implementation, optimisation, healthcare managed services and healthcare IT talent solutions, along with risk assessment to find gaps in your facility’s security, 24/7 monitoring to detect threats to your networks and systems and implement backup and disaster recovery solutions to protect critical data loss due to the event of an emergency. These all prevent healthcare institutions from getting rid of or fixing any IT-related problems. 


Who are Managed service providers (MSPs)?

Healthcare organisations are currently among the most vulnerable industries to cyber-attacks. A managed service provider (MSP) is a third-party company that remotely brings security to the much sensitive data and further improves overall cybersecurity. They identify external vulnerabilities in healthcare organisations.

Further, such companies offer healthcare-specific IT Support, are flexible with reasonable timelines for service, and have a whole in-house IT team dedicated to your side to look after. These managed IT service providers (MSPs) for medical practices see your company in the bigger picture and know how to scale your practice for your needs best. 


What about SLA in healthcare IT?

Service Level Agreements (SLAs) are one of the most critical parts of any cloud service agreement. The Service Level Agreements (SLAs) can specify the degree to which a corporation will rely on managed services. SLAs are developed by many healthcare IT organisations for new applications and infrastructure initiatives. The SLAs offer flexible service models and are customised to the enterprise’s specific requirements. 


What happens if healthcare organisations have poor IT management? 

  • Healthcare organisations with outdated or poorly integrated healthcare systems are 10 times more vulnerable to a cyberattack.  
  • Healthcare companies will be at risk of data security breaches because of the highly valuable and confidential nature of patient data. 
  • It may affect everything from operational effectiveness to employee morale, putting you behind the competition or giving patients a below-average experience. 
  • Patient data is extremely sensitive and matters of legality are linked to it. When not managed properly, the organisation finds itself non-compliant with HIPAA regulations and you will have to face charges and fines.  
  • Backup and disaster recovery systems are not taken into consideration; your data could be lost permanently, implying data loss in the healthcare industry, patient trust, and even treatment of patients. 


What do MSP’s services for healthcare organisations include?

  • Firstly, you will look for the perfect MSP for your organisation and check how well they work with a defined SLA. After finding the right one and making a contract, the work begins. 
  •  The MSP then checks your IT infrastructure first and runs an IT assessment to check your IT needs.  
  • They draft plans to fix the broken things in your IT infrastructure and suggest some improvements. 
  •  If you desire to shift to the new technology of a cloud-based system, then they help you in the migration process. 
  • They make sure all IT systems work properly during the data migration process and even support a remote workforce. This contributes to a better workflow as well. 
  •  Implementation of a modern VoIP or phone system is also offered. 
  • Their technical support will help you in redrafting the planning and improving your data security. In fact, they check on healthcare organisations and see if they are following all the relevant compliance protocols and measures. 
  • You will also receive reports from your MSP about the current security scenario of your healthcare IT systems. These reports are indispensable to present for the HIPAA audit. 


10 Reasons Why the Healthcare Industry Needs IT-Managed Services

All healthcare organisations or practitioners who feel there is no good reason to have an MSP in their organisation should just look for the 10 benefits of having an MSP in the healthcare industry. These benefits are explained below.


  • Boost Efficiency and Reduce IT Costs.

If Healthcare organisations fail to manage their IT effectively, they are putting their businesses at risk.

As a result, outdated or poorly integrated healthcare systems leave a healthcare company more vulnerable to a cyberattack and also impact operational efficiency to employee morale.

The end result would be inefficiency and loss of control over management. So, you can research online to find an affordable MSP and have your costs managed. Some hospitals find it difficult to change their streamlined process with IT services. However, they should feel that IT support is crucial, and they must opt for affordable IT services. Further, these services do regain the lost control over the costs. 


  • Easy access for patients to medical records.

Healthcare providers that use MSP’s cloud-based platform can access patient data, mostly related to their diagnosis, medications, and medical history. Both patients and doctors benefit from rapid and simple access to patient information since it improves communication between the two parties and gives them more understanding of their health status.

Patients’ concerns over confidentiality and reading their records are still being expressed. As a result, it aids in security measures and enhances the accuracy and comprehensiveness of patient records.


  • Improve Patient Care and Experience.

The health care system’s goal is to ease the patient’s condition by providing face-to-face medical solutions as well as keeping a record of all these aspects. In fact, these MSPs also help you in offering personalised services. And to keep records safely, strong IT or tech support is mandatory.

In fact, the use of the best technology increases customer care and experience and, at the same time, optimises internal hospital processes. These all hence contribute to seamlessly improving patient care and experience. 


  • Build a scalable IT infrastructure.

Scalability refers to the ability to handle a growing amount of work by adding resources to the system. In the healthcare sector, scalability is still challenging as most healthcare organisations still believe and rely on old data centres. These data centres offer limited accessibility and physical space. Although they offer services on a small IT budget, they are not good enough to maintain good patient care.

Thus, a scalable IT infrastructure is a must-have. It will help you accommodate more patients, train more staff, scale up IT infrastructure and reduce your worries about accessibility and purchase of any external hardware. 


  • They help you stay absolutely safe from cybercriminals.

When things go online, the top risk is cyberattacking. Cybercriminals find healthcare organisations amusing as this industry is vulnerable compared to others. The lesser interest in adopting new technologies is assumed to be the cause behind the vulnerability. These hackers can indulge in data theft.

Experienced healthcare IT-managed services providers ensure to implementation of the latest technologies to monitor systems for potential risks and quickly resolve any security breaches as soon as possible. 


  • They offer 24/7 IT monitoring and support.

Healthcare firms may choose to employ their own in-house IT team, which can offer the necessary assistance to address their technological needs. You need an IT service provider who can step in right away in the event that your internal IT personnel is unavailable.

The most important point is that a knowledgeable managed IT services provider will be able to give you reliable services and better protection of your patient data. 


  • Better Compliance and aid to overcome related challenges.

The government establishes legislative requirements as well as regulates the healthcare sector. In order to comply with all legal requirements, such as data encryption, security awareness training, and access control, it is crucial to get professional help.

In this case, experienced MSPs can handle your compliance demands by providing you with a range of cloud-based services, tools and approaches for enhancing compliance and addressing compliance challenges. 


  • They offer you staffing services.

Healthcare organisations frequently experience staffing issues; thus, MSP can assist you in resolving this issue as well. They actually serve as a point of contact for your personnel operations and account management. Additionally, they will offer your business customer support. Another point is that MSPs also contribute to 

 improving staff performance. All of these assist in preventing worries regarding staffing services. 


  • They help to facilitate workforce mobility.

Healthcare organisations can use mobile technologies to increase their efficiency; however, one can’t ignore the risks associated. The use of mobile phones may bring data breaches and threats to data security. Thus, if you choose the IT services and move your data and applications to the cloud, then you can access the data at any time, anywhere. 

Thus, the managed services help to positively impact healthcare to mobility and ensure a streamlined workforce process. Another point is that workplace mobility can improve patient engagement and, eventually, healthcare staff/employee satisfaction. 


  • Enhanced communication between healthcare providers and patients.

While you focus on the patients, a Healthcare MSP looks after your company’s network to guarantee that there is no breakdown in the flow of information between healthcare practitioners and that the machines operate as intended.

As a result, everyone will be able to access information when needed when their network is operating properly, ensuring uninterrupted communication between healthcare professionals. Furthermore, patient care gets better with better communication within the organisation. 


Challenges of MSPs in Healthcare  

Hospitals have very different network demands, requirements, and challenges for an MSP to manage.  

MSPs are found stuck in reactive mode, and it is nearly impossible for those MSPs to move beyond a break-fix approach. 

IoT is getting used everywhere and it is becoming hard to manage. Many IoT devices are added to networks without notice, causing unexpected performance issues to be handled by MSPs. 

Technicians are managing more devices than ever. Managing diverse devices, tools, and software is a big task, and it may bring the scenario of burnout. 

 MSPs are facing a serious skills shortage as MSPs require hiring (and retaining) techs who understand different operating systems and different languages in an industry.  

Operations are getting more complex and challenging conversations with clients who want more IT operations and spending. 

Healthcare organisations aren’t confident in MSPs’ disaster recovery plans and the struggle to convince and make them confident persists. 


However, MSPs are working on these challenges and are driven to provide the best service. 


Things to consider when choosing an MSP

  •  Choose a Managed service provider that ensures your safe and proper use of your company’s technology and systems.  
  • Do not choose an MSP who has Unclear Service Level Agreements (it includes a contract that talks about access to the company’s servers and confidential data). 
  • Never choose an MSP who has Non-Compliance and Unverified Security Standards. 
  • You may want to look into the Cultural Differences i.e. work culture of MSP. Like every organisation, healthcare organisations do have their corporate culture that includes accountability, quality expectations, and customer service. So, look for an MSP who understands your business values and won’t make any service disappointments during the course of service. 


Why NSW IT Support is the best IT Company for the healthcare industry?

Healthcare organisations are looking for the best Information technology support. Among various names, we at NSW IT Support are offering healthcare managed it services. At NSW IT SUPPORT, our managed IT support services for healthcare include: 


With us, you can expect secure data i.e. patient data, your organisation’s data, stakeholder’s data and other related data. Choose us as your dedicated partner for IT Support and Consulting, as we are Australia’s leading IT Support and MSPs. For further information, you can contact us. 



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