Splunk platform used by Vodafone to standardise its IT operations
For better uptime, Vodafone is speeding up to unify its IT operations via Splunk tools for better learning and to avoid data loss incidents. The major reason of inculcating Splunk platform is to uncomplicate the IT mechanism and stand distinctly in the market.
Vodafone over past years has strongly monitored Splunk tools. It has been standardizing its application performance management (APM) into a solo IT service management platform (ITSM). The restructured program at present covers 3500 applications, 40000 servers with 430 TB of data capacity.
The single ITSI platform is being monitored by Splunk’s IT Service Intelligence where every day Vodafone receives around 2000 tickets per day and 13000 daily users.
Luke Bradly senior manager of engineering and operation on a statement stated about the inclining mechanism of IT and how Vodafone is looking forward to be a distinct telco by putting analytics and data at the center. He said, “Being a telco is being a telco, the services you can offer over the top of that is what makes the difference. We are very much on our digital transformation journey, this introduces an additional set of requirements to really put analytics and data at the center of what we do.”
The internal division of Vodafone group is offering IT service globally in 26 topographies with 8500 employees.
He further added,
“We have traditionally taken a bottom-up approach to monitor, as most organizations have – the operations team has traditionally struggled to map issues to something of real significance so as part of that monitoring transformation we have turned things on their head.”