Cloud Network Support: Why do you need one?

Cloud Network Support

Table of Contents

Cloud computing service in 2024 is emerging as a model in support of “everything as service”. Virtualized infrastructure, resources, middleware platforms and business applications are transferred to the cloud. A few years ago, cloud computing rapidly emerged and has widely accepted the computing paradigm built around high on-demand computing’s core concepts. With the adaptation of virtualisation, service-oriented architectures, and utility computing, significant development has been made in creating cloud support architecture.

With robust security, speed reliability and infinite expansion, cloud computing offers an effective business solution providing reliable, powerful, and intuitive administration. After understanding the merits of the cloud, many enterprises have taken the powerful initiative to migrate to Microsoft Office 365, and SharePoint reduces the cost of running on-premises IT servers and systems.

Cloud service does slash the total cost by increasing 50% of the productivity with added collaboration benefits of the digital workplace. This article shall understand the needs and reasons for cloud support service from a certified cloud service provider.

How does cloud support service work?  

Cloud services are platforms hosted by third-party service providers to facilitate user data flow from front-end clients within the cloud environment. Like all the IT solutions, the service relies on software and hardware. Unlike traditional hardware and software solutions, a cloud system does not need a network connection and operating system to access cloud services. Still, it does require specific infrastructure, platforms, and software which we shall discuss now.

Cloud infrastructure: When supplying the users with cloud service, the provider detaches all the computing capabilities from the hardware components, such as separating:

  • Processing power from the CPU
  • Active memory from RAM
  • Graphics processing from GPU
  • Data storage availability from data centres

The above separation is accomplished through virtualisation. Once the storage and networking components are provided to users through IaaS.

Cloud platforms: Most of the service providers use hardware resources to create platforms in online environments where users can develop and run apps. Building a cloud platform needs more than an ordinary abstraction. A cloud platform requires an additional development level to incorporate APIs, orchestration, containerisation, security management, automation, and routing for the navigable online experience.

Among the numerous kinds of cloud support services conveyed inside or by the third-party provider, the most well-known are:

  • Software-as-a-Service (SaaS)

The software runs on PCs claimed and managed by the SaaS providers versus installed and supervised on client PCs. The software is easily accessed over the Internet and is offered on a month-to-month or yearly membership.

  • Infrastructure-as-a-Service (IaaS)

The IaaS supplier gives computing, storage, organising, and different components (cloud security, tools) through open Internet, VPN, or committed network connection. Clients possess and manage working systems, applications, and data running on the infrastructure and pay by utilisation.

  • Platform-as-a-Service (PaaS)

All software and hardware needed to assemble and work cloud-based applications are given by the PaaS provider via the public Internet, VPN, or dedicated network connection. Clients pay by utilisation of the platform and control how applications are used all through their lifecycle.

Cloud software – Full web application, also known as SaaS, is offered by the provider. It requires the highest level of development investment because the cloud’s objective is to provide online offerings to its clients.

The cloud software can be provided using a cloud-native approach combining independently coupled microservices. The combo services consist of Linux, Red Hat and Open Shift. The concluding product is a cloud app that needs to be optimised without affecting the microservice.

Is cloud support service required for your business?

A cloud service provider such as Microsoft is only responsible for upgrading and maintaining the core technologies. If you have a basic IT literacy within your enterprise, you can easily tackle 1st line support tickets such as a change in username and password. But for a large entity, a minor IT education is not sufficient. With limited cloud support, the response can be delayed. To maintain a high productivity level, you will need 1st line support from a reliable cloud service provider.

Cloud support services can give opportune service through highly skilled tech experts who immediately respond, provide goals, and mitigate issues. Cloud support services increase not only your business but also the proficiency and performance of your organisation.

The service desk provider offers generous cloud support resolving everyday support of your tech data and confidential information. So here you can be more secure with highly skilled resources.

In any case, dealing with and managing various cloud-based applications can be a difficult undertaking, particularly in an emergency. Numerous aspects need an effective service of your cloud-based software/applications. Leveraging cloud Support Service (CSS) plans to promise you quick response time and guaranteed uptime.

Cloud support service from a certified Microsoft Partner

If your business has no technical skills to provide cloud support with the best alternative support, you can take it from a certified Microsoft Partner. The advantage of this is that you will get access to cloud support and a personalised support service. Service Level Agreement (SLA) can be determined based on your business requirements. And as a certified cloud service provider, they will invest time to maximise your cloud service package.

You can also expect more significant guidance to support the operations, productivity, collaboration, and financial benefits that were once a part of your decision-making before migrating to the cloud.

A trusted cloud service provider works as an extended team member of your business. Picking up the slack and enhancing IT skills allows the business head to focus on the core activities. We firmly believe that outsourcing MSPs would develop a valuable relationship supporting every business needs.

A few of the advantages of taking up cloud service from a certified partner are:

Prompt backup and recovery solution

Data backup can save huge expenses on building systems and maintenance by moving information storage to the cloud. A third-party cloud provider is liable for the information and guarantees security in addition to consistency and lawful issues. Cloud recovery builds adaptability with on-request recovery and massive storage capacity.

Effective management of spikes 

One of the primary points that make the need for cloud service in every business is their adaptability. This means a marketer can expand demand on business needs without unfavourability. It is handy for marketers who may frequently experience service expansion.

By utilising cloud benefits, organisations do not need to put unnecessary weight on their in-house workers without putting additional infrastructure resources.

Genuine data analytics

Cloud solutions permit clients to manage a lot of data distantly with significant open-source data analytics devices. Marketers may likewise go to cloud service for:

  • Communication, from email schedules to messenger service and chatbots
  • Remotely making and refreshing information
  • Application development for Internet and smartphones
  • Test and develop for dispatching applications
  • Social networking for taking care of vast volumes of data

High speed & excellent security 

Solution provider quickens cloud benefits by conquering issues such as unreliable networks, obstruction, profligate protocols, and malicious threats.

Adaptable Scaling 

Our intelligent platform’s scalability and capacity empower cloud service to stay up with the expanding volume of users.


Cloud service provider carry is a significant proportion of the cost. Necessary support from the solution provider reduces the ticket volumes for common issues that the end-users can quickly resolve.

Technical support from cloud outsourcing companies minimises downtime by enabling your entity to work smarter and reap the benefits of cloud migration. As the cloud solution is a cost-effective solution, you still need to protect your investment, so make sure to get assistance from a professional service provider.

Any concerns related to the cloud? Contact our team directly to discuss cloud solutions that are suitable for your business. To know more, contact us at 1300 138 600!  



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