Client Overview:
CTM Flooring is a well-established supplier of high-quality tiles, timber, and carpets across Sydney, offering a varied selection of flooring options tailored to various customer needs. Known for their durability and attention to detail, CTM Flooring provides top-tier products that appeal to residential, commercial, and industrial sectors.
In day-to-day operations, CTM Flooring finds it more difficult to maintain its IT infrastructure, particularly in areas such as device management, communication systems, and technical assistance. The company saw the need for a dependable IT partner that could improve its current technology and provide the necessary support for future expansion.
Challenges Faced by CTM Flooring:
End User Management:
CTM Flooring’s team often struggled with recurring technical issues like slow systems, frequent software glitches, and difficulty accessing critical files. These persistent problems, combined with a lack of efficient troubleshooting, delayed work, lowered productivity, and significantly affected morale, requiring scalable and reliable solutions.
Device Management:
Managing a growing number of devices—ranging from desktops and laptops to mobile devices became increasingly complex for CTM Flooring. Keeping everything updated and secure was time-consuming, and employees could not fix issues on their own, causing further disruptions. Without a central system for managing devices, the company faced increased risks from cyber threats and data breaches.
Telephony and Internet:
The communication systems at CTM Flooring were outdated and unreliable. The company faced frequent internet downtimes that disrupted both internal communication and interactions with clients and suppliers. Their telephony system lacked modern features and integration, making it difficult to handle calls efficiently and manage customer inquiries in a timely manner.
Expertise in IT Support:
CTM Flooring’s internal IT support team had difficulty keeping up with the demands of the business. The existing support system was reactive rather than proactive, meaning that issues were often addressed only after they became significant problems. This approach resulted in unnecessary downtime and operational inefficiencies.
Services Provided by NSWITs
CTM Flooring sought our help to overcome their IT challenges and support their growth. We worked closely with them to create a tailored IT strategy that addressed their specific needs.
Remote and On-Site IT Support:
We offered both remote and on-site IT assistance to CTM Flooring, to make sure technical issues were handled swiftly and efficiently. With a 24-hour monitoring system in place, we could immediately identify and handle issues before they impacted the business. However, for more complex issues, on-site support was provided to resolve hardware issues, manage networks, and ensure that systems ran properly. This technique reduced downtime and allowed CTM Flooring to concentrate on delivering quality flooring products.
Cloud Services:
Next, to enhance flexibility, security, and collaboration, we migrated CTM Flooring’s business-critical applications and data to the cloud. With cloud migration, CTM Flooring’s team could access files and tools from anywhere, at any time, while enhancing data backup and disaster recovery. Additionally, cloud-based tools enhanced teamwork, even across remote locations, increasing efficiency and providing a scalable IT infrastructure to support their growth.
Telephony & Internet:
Recognising the need for a more reliable and integrated communication system, we upgraded CTM Flooring’s telephone and internet infrastructure with a modern VoIP (Voice over Internet Protocol) system and high-speed business internet. This improved call quality, minimised outages, and introduced features like call forwarding and mobile integration. The improved system streamlined customer interactions, enabling faster customer responses and more efficient internal coordination, ultimately elevating customer satisfaction.
Office 365:
We offered Office 365 to CTM Flooring, which includes Outlook, Teams, Word, Excel, and SharePoint. These tools have enhanced document collaboration, real-time communication, and workflow management. To assure success, we provided training and continuing assistance, which improved staff performance. The integration of Office 365 created a more unified work environment that facilitated both in-person and remote collaboration.
Benefits & Results:
Enhanced Employee Productivity:
With reliable IT support and fewer system-related disruptions, employees at CTM Flooring could focus on their core responsibilities. The upgraded IT infrastructure enabled them to complete tasks more efficiently and collaborate seamlessly, improving overall efficiency.
Improved Device Security and Management:
Our proactive device management system ensured that all devices were kept up to date with security patches and software updates, significantly reducing the risk of security breaches. By centralising device management, CTM Flooring was able to maintain control over their hardware and ensure that their systems were always secure.
Reliable Communication Channels:
The update to VoIP and internet meant that CTM Flooring’s connection with clients, suppliers, and internal teams remained uninterrupted. This enhancement not only increased satisfied clients, but also streamlined company processes, allowing CTM Flooring to respond more swiftly to market demands.
Cost and Time Savings:
Proactive IT management reduced the number of critical IT issues, saving CTM Flooring both time and money on costly repairs and system downtimes. The switch to a cloud-based infrastructure also eliminated the need for expensive on-site servers and storage solutions, reducing both operational costs and IT overhead.
Scalable IT Infrastructure for Future Growth:
We provided solutions that positioned CTM Flooring with a future-ready IT environment that could easily scale as the business continued to expand. The cloud infrastructure and modern communication systems ensured that CTM Flooring can now focus on expansion without being held back by outdated technology.
Conclusion:
CTM Flooring’s decision to collaborate with NSWITs proved to be groundbreaking. NSWITs assisted in modernising their technological environment by deploying solutions such as remote IT assistance, cloud migration, and enhanced communication technologies, which increased employee productivity and business efficiency while improving security.
With a solid IT foundation in place, CTM Flooring is now well-prepared for future expansion, confident that their IT infrastructure will scale with their expanding operations. CTM Flooring can now focus on what they do best—providing exceptional flooring solutions—while leaving their IT management in capable hands.
Want IT that works as hard as you do? NSWITs has the tools and expertise to help your business thrive. Let’s chat!
