Client Overview:
The NSW Tourism Association (NSW TA) is a pivotal organisation representing the interests of tourism businesses across New South Wales. It focuses on driving business development, advocating for the sector’s issues, and ensuring the voice of all businesses—big or small—is heard in the state’s tourism industry. With a vast and diverse membership base, NSW TA plays a leading role in supporting the local economy through tourism.
Challenges:
As a key representative body for the tourism sector, NSW TA operates in a dynamic and fast-paced environment that mandates robust and reliable IT systems. However, the organisation was facing a series of challenges that hindered its productivity and day-to-day operations:
Cloud Services & End User Management:
NSW TA relied on a disjointed approach to its cloud services. This led to inefficiencies in managing its end-users and made it difficult to scale its systems as their needs grew. Managing access to various cloud-based applications was cumbersome, causing delays and frustration among staff.
Device Management:
With employees working both in the office and remotely, managing a diverse set of devices has become a major worry. Maintaining that all devices were safe, up to date, and in compliance with organisational regulations was a time-consuming, inconsistent procedure.
Email User Management:
NSW TA experienced challenges in controlling the email accounts of their users. The organisation’s email was hosted on GoDaddy, which made it difficult to configure email accounts, manage user permissions, and handle security problems. This frequently resulted in service outages and delayed communication.
Microsoft Licensing Problems:
As NSW TA’s email and other services were hosted through GoDaddy, their Microsoft licensing was not fully integrated. This created issues with software compatibility and access, limiting the organisation’s ability to use the full suite of Microsoft applications for productivity and collaboration.
Services Provided by NSWITs:
To tackle these challenges, the NSW Tourism Association teamed up with NSWITs, a trusted Sydney-based IT service provider, to strengthen their IT systems and get the essential support they needed.
Remote IT Support:
We provided proactive and responsive remote IT support, ensuring that any technical issues were addressed promptly. By leveraging remote management tools, we were able to troubleshoot and resolve problems without delay, minimising downtime and maximising operational efficiency for NSW TA.
Cloud Services:
We streamlined NSW TA’s cloud services by consolidating their systems and ensuring users had seamless access to the tools they needed. This included migration to more suitable cloud platforms and better management of cloud-based resources, enhancing the overall user experience and productivity.
Ongoing IT Support:
To ensure continued success and minimal disruption, we provided ongoing IT support to NSW TA. This support included regular check-ins, troubleshooting, and updates to their IT infrastructure, ensuring everything ran smoothly and issues were addressed proactively before they could impact operations.
Benefits & Results:
Enhanced Productivity:
By addressing cloud service inefficiencies and ensuring seamless access to tools, we enabled NSW TA’s team to function more effectively and without interruptions. This directly contributed to improved business development and better service for NSW TA members.
Improved Device Security and Compliance:
We implemented robust device management systems to ensure that all devices, whether used in the office or remotely, were secure and compliant with company policies. This gave NSW TA peace of mind, because they knew their data and operations were safe from security threats.
Cost Savings:
With better management of their Microsoft licenses and cloud services, NSW TA experienced significant cost savings. The switch to Microsoft 365 was a smart investment that automated their operations and eliminated the need for third-party hosting solutions, like GoDaddy.
Better Communication:
The migration to Microsoft 365 and the resolution of email user management issues resulted in a more efficient communication flow within the organisation. NSW TA’s staff collaborated more effectively, and the downtime due to email issues was greatly reduced.
Growth and Flexibility:
By setting up a scalable IT infrastructure, NSW TA was able to smoothly expand as its demands changed. This flexibility enabled the organisation to quickly adjust to changes in demand, add new customers and services, and respond to developing opportunities in the tourism industry.
Conclusion:
By partnering with NSWITs, the NSW Tourism Association successfully modernised its IT infrastructure, and systems, resulting in both immediate and long-term benefits. We addressed the organisation’s IT challenges head-on, optimising cloud services and device management to ensure smoother operations and a more reliable working environment.
The partnership demonstrated the true value of managed IT services. As we professionally managed NSW Tourism Association’s IT, they were able to improve service delivery, secure its operations, and continue fulfilling their mission to support and grow the tourism sector in New South Wales.
