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Managed IT Support Services

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Managed IT Support Services

Are you in search of proactive direction & guidance to your IT? Are you looking for opportunities to outgrow from current IT status?

When your IT department is the pulse of your business operations you can’t make downtime adjustments for any scenarios (data loss, security breaches or for catastrophic disaster). So, it is necessary for your business to ensure optimal performances of your business. We use agile method to get hold of your business perspectives, through which we offer out of box solutions.

Services offered by NSW IT SUPPORT for Managed IT service

  • Managed Network Service: Organizations today look out for ways to reduce operating and capital expenditure. NSW IT SUPPORT helps to shape and manage your network to an extend where you can focus on the core portion of the business rather on network managing sector. Our strategic approaches allow you to identify the required networks which supports network function visualization and software defined networks.
  • Cloud Integration and Support: We go through your business requirement, budget and design to meet your goals, efficiency, scalability and costs. NSW IT SUPPORT also helps to seamlessly transfer data and functionality from hardware storage to cloud storage with minimum downtime and security for data loss.
  • Managed Security: NSW IT SUPPORT helps to protect confidential information across network hosts, application and data base with firewall monitoring, management and maintenance by our experts. We detect and respond to IT security threats, mitigate risk and ensure compliance through monitoring management of security information.
  • Web Monitoring Service: We have tools to regular scan your web threat. If your website is under possible threat we make sure to immediately mitigate the potential damages. We frequently monitor your site and provide real time alerts when compromised data are detected. For more safety we implement password manager, multi-factor authentication set up, data protection and login & reporting to keep track of login details.
  • Remote, Online & On-site Support: We are a proven problem solver, as our well-experienced IT counsellor exactly knows to provide feasible solution to the problem. NSW IT SUPPORT both online, remote and on-site support to take care of your IT infrastructure and queries. Our support service is available 24 hours for your IT inquisition.
  • Other Services: Our Managed IT support includes cloud service, project management service and web management service.


Advantages of Managed IT Services Offered by NSW IT SUPPORT

  • Reduces business cost, as business has full authority on cost centers.
  • 24 hr monitoring service to manage vendor relationship, networking issues, website issues, and other IT related business anxiety.
  • Increases operational efficiency through proactive IT management service.
  • Cost effective access to enterprise level.
  • Minimizes downtime.
  • We deliver comprehensive monitoring, incident triage and reporting service about the undertaken projects.
  • Customer support available 24/7 days.

The effectiveness of your MSP depends on the technical expertise and the number of professionals assigned for the task. However, the real magneto of their growth depends on their customer satisfaction skills. For SMEs business or large corporate business look out for MSPs who they can blindly rely on. Given this reality, MSP should include strategy on the technical up front, their approach, and their thorough interaction to improve customer satisfaction.

With a minimal customer guideline, the MSPs have the power to keep their customer on check and become the invisible hand of every business in Sydney.

NSW IT Support do not hide the mess. We actually keep the IT portion of the business in great running order by implanting the tools, best practice and experience.  A highly competitive MSP service provider offers a competitive edge by enhancing operational efficiencies. There is lot to value in a business, and MSPs roll outs the value. Though there is no single algorithm for a particular service, you can produce ROI tools for every service provided by MSP. Between the monitoring and maintenance, vendor management, around the clock support, on-site support, vendor management which is a significant amount of value.

“SMEs are uniquely positioned in the market. They occupy the space in the business as startups or beginners.”


What does Managed IT services mean?

In the techno gripped world, every people think that they understand the term “managed IT services”, but when asked them to define in more precise form, they get roped into stammering issues. So, what does Managed IT service mean? And how do managed IT service provider (MSP) manage your IT environment.

When going through typical definition of managed IT service, the answers mostly revolve around person to person and that kind of reply may or may not make sense. One of the Best example of Managed IT Service provider could be NSW IT Support.

From the customers point of view, they might think, “I would want to out-source the entire IT work rather than developing internal team, to gear up my entity performance.” To that client, MSP work might only spin around configuration, installation, of equipment.

But the toil does not confine to setups. Though the out-sourced team will configure every item to best practices, it also works out on the monitoring and patching, tighten the configuration from the security end, fine tune every setting, performance to dynamically cope with the state of configuration.

For any occurrence of functionality or connectivity matter, they fix it on-site or off-site with or without informing the client. The service provider shall also replace or repair the hardware as required, as they might need the device to operate under strict SLA (Service Licensing Agreement) and then provide report to prove the adherence.

Those are the basic assumptions of managed service, but reality differs from the finer points.

“With 2/3 business adapting managed service, learn about Managed Service Provider (MSP) on the on-going process.”

Managed service is an evolution of traditional break and fix model, where the business would hire third-party specialist to upgrade, repair and install systems on hoc basis. The managed service model is based on subscription-based model, where the company agrees to pay fixed amount every month.

What the management entails vary considerably. Most managed service provider offer basic package for daily support, with more sophisticated deal including disaster recovery.

An excellent option for the business who wants to scale up but have no proper resources to support every infrastructure irrespective of every changing scenario. Service Level Agreement (SLA) are important when outsourcing services, as it shows the minimum level of expectations, that a customer shall receive.

The service covers range of business function from system, network, application, system, payroll, back-up and recovery solution with workstation management. For an instance, currently, managed IT service are migrating cloud service to assist the SMB business. These small business lack resource and expertise. To fill in the gap the MSPs provide in-house cloud service.

Another area concentrated by Managed IT Service provider is security. The increasing malicious attack, entity look out for specialist managed service provider, who handles day to day security, patch the leakage, cater the breaches and have a strong back up system.


Advantages of outsourcing Managed Service Provider (MSPs)

  • Maintenance & upgrades: Organization no longer must worry about the software renewal, license, and upgrading. All of it is taken care by the MSPs. Further they can also access the latest technology and software which is not must affordable.
  • Predictable cost: Instead of incurring large IT expenses at once, business can predict accountable problems and can pay on monthly or annual basis.
  • Expertise: For SMBs outsourcing knowledge and expertise with technical assistance can be of great help.
  • Time saving: Outsourcing saves time. The in-house team can focus on the core objective of the business instead of wasting on un-necessary and unsolved work.

So, how to reconcile these two mind-sets. Understanding and building partnership is the first step. The purchaser must understand that they are not only opting for maintenance service but a frictionless part to bridge the gap between user and goals.

The second one is settling in an agreement. The contract should be explicit. And both parties need to understand the agreement for the clarity purpose.


Why are managed IT service important?

  • It aligns the outcome of the business. An IT company is expected to perform a good job; they are hired to minimize the downtime and maximize the productivity of the business.
  • A sense of peace of mind. You might be good at your business, while you have zero knowledge in IT. MSP take care of your IT so you can focus on the revenue portion of the business.
  • Strategic IT planning on a quarterly basis or semi-annually basis. What do IT systems need in the 12 months or 24 months? MSPs allows you to think ahead and advice on the fourth-coming plans. This is a link to proactive support, and risk minimization.
  • Proactive support. Support is there 24/7. So instead of making your internal IT team fix your problem. They will figure it out, fix it without disturbing your system.


Four keys element to successful implementation of Managed IT Service

There are number of decisions that your organization needs to make while managing the service contract.

  • A complete framing of total cost of IT to identify the actual cost for the organization.
  • Identify potential providers, and request audit of the system.
  • Complete on-boarding process after selection of trustworthy managed service provider.

Things you should know about Managed IT Service

Deciding to collaborate with an MSPs can be overwhelming. But before that you have to understand what Managed IT Service actually are.

You don’t want to buy something that you are not aware of? Managed IT service can be your outsourced IT department who are 24/7/365 days active to cater your business. The only goal of MSP is to cater the business in effective and efficient manner. NSW IT has designed several packages for managed service so that you are clear of the inclusion and exclusion of service in each individual package, which in fact is the most demanded service package.

The demand for the service is high in the Australian market. University, health cares, law firms, manufacturing companies are few of them that experience a serious relief when coordinated with MSPs. Any SME business can see a huge improvement in production once collaborated with MSPs.


How Managed IT Service assist SMEs?

  1. Mitigates risk: The alternative working pattern increases the liability and business risk. The SMEs can reap advantage of external expertise on compliance and adapt the insights of global, local and regional regulations.
  2. Enhanced program visibility: One of the challenges of managing contingent is getting a clear sight of company’s ability to measure program and performance accurately. With an MSP in place, companies benefit from the clarity in the IT portion.
  3. Get assisted from top talents: MSP optimize the supply chain and release the best candidates for the MSP service. Through supply rationalization MSPs build more strategic relationship with the vendors and offer high quality talent.
  4. Data management & predictive analytics: The evolution of MSP has allowed the SMEs to invest more on the business sector in more sophisticated manner. The development of easy to use reporting dashboards, and predictive analytics has allowed the business to generate measurable results. This gives SMEs to evaluate their weakness, required manpower, and operational cost.
  5. Improves scalability & flexibility: Companies should respond to the changing market requirement. MSP uses extensive supply force for every change in the SME business which minimizes the ideal time.
  6. Innovative technology & practices: MSP constantly invest on their infrastructure which may be beneficial for the entity. For an instance, accessing cloud platforms can pull out collaborative benefits. Few of the MSPs also provide access to management portals to facilitate communication process.


Benefits of Managed IT Service for Small Business!

Frequent question asked by the entrepreneurs, is it profit-making? Will it increase our revenue? How much benefit can we reap from it? And as a consultant, we can say, it depends. The response for the generic question “Does Managed IT Service Benefit Small Business” is might not sound satisfying right now.

MSP service is an out-sourced service to reduce the day to day stress of managing your business IT. A managed business will ensure that your IT infrastructure and user system are remotely managed. You can handover the business information, chain management and integration so that you can focus on the business ventures.

Getting a right MSP is not easier, you need one, who can clearly define the needs and advancement. Any business with IT systems should primarily consider hiring a trustworthy MSPs.


Before figuring out the advantage, find out what is managed services?

Managed Service is a board term in IT service. The service rendered by MSPs revolves around the topography of remote management, managing IT infrastructure, and end user systems such as instant messaging, company email, and proactively resolving any issues through offline or online service.

Managed Services offered by IT solution provider based in Sydney, are;

  • Help desk support
  • Network security
  • Data backup & recovery service
  • Custom software solutions
  • Remote network monitoring
  • IT planning and implementation
  • Server management and security
  • Hardware maintenance


What do Managed Service Providers (MSP) actually do?

The only aspects the MSPs offers is the one-size fit service. The wealth of the business across the industries varies and the IT needs depend wholly on the requirement of IT sphere. Managed Service Provider based in Sydney has so far developed customized tailor-made solutions designed to meet the business need.

Some of the services of Managed Service Provider are listed below;

  • 24/7 monitoring
  • Remote support
  • Hosted email
  • Installation and Management of Firewalls
  • Remote diagnostic and troubleshooting
  • Backup and restoration of servers
  • Monitoring and management of servers, desktop and networks
  • Installation and management of software patches
  • Installation and management of spam, virus and malware detection software


Can your small business afford endless hours of downtime?

As the owner of small business, ask yourself the amount of downtime your business can afford? Though the problem can be addressed as a minor one, but if the locked out the whole of the employee is sure to affect from the technical difficulties.

For an instance, from a simple set-up of PC to wi-fi connection your business few months ago went through a transitional phase. And again, it has migrated to remote servers, hosted email, cloud computing. The data’s during the period maybe vulnerable to the hackers, your mail could harbor malware and viruses. The act can move your business towards the threatful zone.

In the interest to minimize the downtime issue most of the small businesses have elected to take help from the managed service provider to keep tab on the costing portion and on the business process. The business technologies hold the potentiality to impact small businesses in several possible ways, provided they can be monitored and managed with possible benefits.

The ultimate intention of the service provider is to reduce business downtime, risk, boost profits and productivity. The service vowed by the MSPs are more than just break and fix response. The dedicated internal staff, hired as the entity’s IT team can possibly only handle small IT issues and get it mended.

But as we know the landscape of technology is evolving the IT issues are much more than the break and fix scenario. Data security and disaster recovery has become an important aspect. Protection of critical data, operational process can be wholly reached through the use of the best possible managed IT services.

Considering on engaging the Managed Service Provider, several questions that small business needs to carefully identity the answers to the following questions;

  • In what ways the MSP shall provide clear evidence of the value you shall receive from the service?
  • How shall the MSP recognize the compliance and security exposure, by keeping your data secure?
  • How exactly the remedies portion shall be executed with the IT infrastructure?
  • What optimization path shall be chosen by the MSPs for your business to be increasingly digital and cloud-centric?
  • How effectively does MSP adopt and discard the advanced and phased out technologies?

How much managed IT service cost in Sydney?

This is the most common question asked by prospective clients. The exact cost of Managed IT Service in Sydney highly varies on the complexity of the IT environment, business requirements, technology users, projects, and so on. The pricing highly depends on the guideline therefore it’s better to sit and discuss the pricing structure with the managed IT service provider and understand the pros and cons of outsourcing one of them. In general, the cost of Managed IT Service is segregated as per the following:

  1. In an hourly basis: In the hourly payment model, you shall be paid on the number of hours worked. An hourly rate is charged based on the time taken by the professional to fix the issue. For instance, your wireless breaks-down. You call an expert and get it fixed; the amount you pay them is charged on the basis of time taken to get it fix. Most the enterprise take this as a perfect solution, especially who has a smaller number of technology users with less issue. However, an hourly pricing model is an additional cost incurred outside the Managed IT service which occurs due to downtime or service disruption.
  2. Block time or retainer: Block time allows you to purchase the service at a reduced rate for an hour or two. An effective model to outsource generic pieces of IT support. In this charging system, the businessperson must be aware of the inside and outside scope.
  3. Hourly rate with a base fee: In this pricing model proactive fees may be charged by the technicians. This is a kind of fixed fee; therefore, the enterprise can predict the cash flows and invest in the other sublets of business. Apart from the business fee the managed IT service provider may provide monitoring, maintenance, remote tools, and security and anti-virus service with a base fee.
  4. Fixed fee (inclusive of every charge): A company is charged a fixed fee every month that intends to cover all the IT requirements with almost no charge outside the scope. The inclusive model initiates the provider to become more proactive and prevent issues before it completely destroys it.  With all-inclusive fees and fixed plan MSPs use certain preventive and effective strategic measures to ensure no disruption in client work. Most likely service offered in the fixed fee:
  • 24/7/365 Support
  • Cloud management
  • Vendor management
  • Strategic plan development
  • IT consultancy
  • Backups & disaster recovery
  • Migrations
  • Bug fixes
  • Updates

General FAQ

1. Who are managed IT service providers?

In several cases, managed services company is all about a squad of reactionary technicians with faded knowledge charging lower rates and who take care of small clients. What they are good at it is, blaming previous MSPs, old technologies, application and so on.

So, let’s keep those old dirty tricks away. Today, what most companies is looking for is a 24/7 service to monitor and manage their web environment with comprehensive help desk willing to tackle every assertive problem. Customer’s are highly seeking for running website instead of lengthy bills.

Before hiring any MSP find out the total number of technicians employed by them. Ask them about their real certifications, experiences along with the strategies they have so far build to deflate immediate risks. Talk to your peer group, and just compare how your managed service provider stacks up.

2. Do they take care of business website issues?

Website updating takes loads of time. Most of the companies and service providers just neglect it. During the course of audit, either they patch it up or never adopt the procedure of updating. A professional Managed IT Service Provider, will wholly cover the website status from scratch.

It’s obvious you want your website operating quickly and securely. Do check the agreement with your current MSPs. Make sure your websites are updated on regular interval instead of getting patched.

3. Is vendor management a part of Managed IT service?

There are times when due to application revisions, one or the other things fail. So, in this case, you definitely want someone to assure you with immediate addressal, a single point of accountability (SPA) is searched for.

Absence of this will invite blame game, while your business grinds towards extinction. Technology vendors don’t need such kind of troubleshoot. Directly ask your MSPs about their vendor management program, skills, and learn about their case studies.

4. Is on-site & off-site support included?

The labor laws state that on call service seek for over time payment. An expensive scenario for out sourcing companies. Most of such company’s head for gambling scenario, assuming nothing can go wrong.

As a business operator you would want 24/7 support even during late hours. Make sure your Business IT Support team has provisioned and designated team with every readily available tool.

Further, it takes a whole amount of patience to configure monitoring system properly. A combination of human response and automated monitoring is the best option to address the issue before they impact you. After paying thousands of dollars you would want someone to watch alerts in real time and get fixed.

Without any sort of hesitation, inquire about their monitoring systems and how they take care of every red alert.

5. Do we need to sign an SLA contract for the service?

A specified enforced time frame with measurable service response is how SLO is defined as. This is usually the best effort, offered by MSPs with target objectives with no time frames. This means service can be quickly rendered without designing any sort of forethought and delivery consequences.

Ask every MSPs about their own version of SLO. Make them demonstrate their internal process, along with their success measurability.

6. Does the systematic ticketing system ensure effectiveness?

These are one of the most secure and organized ways of tracking every website issue. One can easily see the helpdesk queue. Most MSP use basic tools & software and their own blessed memories to keep track of their customer’s needs. Such an act confines effectiveness.

A systematic ticketing system is what your MSP should be used to submit a stress-free workflow for scheduling and escalation. Seek for a demonstration.

A Managed IT Service Provider, assist your in-house team in several specific manners. Being professional expertise, they are keen to figure out the biggest financial drainage in an IT operation. According to the report released by CISCO, more than 70 percent of organizations’ budget flows out in keeping the system powered.

Moreover, they are also keen on finding the best match for every specific need by developing a strategy fitting the vendor’s size, location, hybrid solutions, data center abilities, and cost. Modern MSPs have resources, skills, and commitment in staying update with every critical technology. They are flexible enough to act as adjuncts, to perform high-level functions that your team failed to provide.

Whether your business needs cloud computing, secure monitoring, or additional professional staff, a modern MSP is sure to assist you in your organizational well-being.

NSW IT Support has been working as a trusted MSP since 2012. The entity has worked with diversified clients; therefore, we understand the requirements of SMEs in the IT section. If you are in university business or health care service, you can connect with us for a refined MSP service inside Sydney. For more on Managed IT Service,  contact us!