Company Overview
Certech is a leading Australian provider of network and connectivity solutions, specialising in structured cabling, server racks, audio visual setups, and network connectivity. With a strong focus on delivering high-quality infrastructure solutions to clients across various industries, Certech is committed to providing seamless, reliable connectivity.
However, as their business grew, Certech began to face several IT-related challenges, prompting them to seek a trusted partner in Sydney who could deliver expert IT support, optimise infrastructure management, and enhance their overall IT efficiency. That is where we (NSWITs), a managed IT service provider based in Sydney, stepped in.
Challenges Faced by Certech:
End User Management:
Certech’s workforce was growing, and with that came an increasing need to manage various devices, user accounts, and access controls. Managing diverse software platforms, hardware, and user configurations became a significant challenge.
Internet Services:
As a business that relies heavily on network infrastructure for its day-to-day operations, Certech needed a robust, reliable internet connection to support seamless communication and data transfer. However, their existing internet services were not scalable enough to accommodate their growing business needs, leading to downtime and inefficiencies.
Device Management:
With employees using different devices, including desktops, laptops, and mobile devices, Certech faced challenges in maintaining consistent security, software updates, and device configurations across the organisation.
Expert IT Support:
Certech had an internal IT team, but the growing complexity of their IT requirements necessitated specialist assistance in areas such as cybersecurity, cloud services, and network infrastructure. They were looking for a reliable partner who could effectively manage and upgrade their IT infrastructure.
Services Provided by NSWITs:
NSWITs stepped in to provide tailored IT services designed to resolve Certech’s different challenges and enable them to focus on their core business operations.
IT Infrastructure Management:
We took charge of Certech’s IT infrastructure, ensuring that it was elevated for performance and scalability. This involved supervising server racks, network components, and related hardware, allowing Certech to rely on a dependable and high-performing system to support their business operation.
Remote and On-Site IT Support:
With a growing workforce, Certech required efficient IT support, both remotely and on-site. And we provided complete IT support services that included troubleshooting, system updates, and hardware management. Whether it was remote assistance for quick fixes or on-site visits for more complex issues, we were there to ensure minimal disruption to Certech’s operations.
Telecom and Internet Services:
We assisted Certech in improving their internet access by reviewing their current infrastructure and recommending scalable telecom services. This included setting faster, more dependable internet services that suited their rising bandwidth and speed requirements, assuring uninterrupted communication and data transfers.
Cloud Services:
Next, to make sure data security and flexibility, we established cloud services that enabled Certech to store and manage important business data in a secure, accessible, and scalable setting. Their use of cloud-based technology allowed them to automate operations and boost team cooperation.
Cybersecurity Services:
Given the growing threat of cyber-attacks, we provided Certech with advanced cybersecurity services. This included regular system monitoring, threat assessments, and the implementation of proactive steps to safeguard their network from cyberattacks. Certech was able to function safely without fear of data breaches or security problems as their IT infrastructure were secure.
Benefits and Results Achieved:
Streamlined IT Operations:
By entrusting their IT management to us, Certech was able to concentrate on their core business activities, while we took care of all the technical details. Our seamless integration of IT services ensured that Certech’s systems ran smoothly and efficiently, with minimal disruption to their operations.
Improved Network Performance and Reliability:
We upgraded Certech’s internet and telecom infrastructure by implementing high-speed fibre-optic internet services, reducing downtime, and ensuring faster, more reliable communication and data transfers. This enhancement directly improved Certech’s operational efficiency and customer satisfaction, enabling them to meet growing demands and deliver exceptional service.
Enhanced Security and Compliance:
Certech saw a significant reduction in security threats after deploying rigorous cybersecurity measures. Their systems were continually scanned for vulnerabilities, and timely upgrades and fixes assured that their infrastructure was secure and compliant with industry standards.
Scalable IT Support:
As Certech’s business continued to grow, we provided scalable IT support, adjusting their services to meet the evolving needs of the business. Whether it was adding new users, expanding network capacity, or upgrading cloud services, Certech had the flexibility they needed to grow without worrying about IT infrastructure limitations.
Conclusion:
Through NSWITs, Certech transformed its IT infrastructure, benefiting from expert support, reliable services, and efficient management that enabled the business to excel in a competitive market. By tackling their core challenges and integrating advanced IT solutions, we helped Certech elevate security, minimise downtime, and optimise overall business efficiency.
This collaboration not only bolstered Certech’s technological capabilities but also highlighted the true value of managed IT services. With NSWITs overseeing the complex IT functions, Certech was able to boost productivity, ensure compliance, and effectively manage potential IT risks.
Take the first step toward hassle-free IT management! Contact NSWITs today and let us streamline your systems for success!
