Unified Communication Services and Solutions

NSW IT Support provides unified communication service that will help every business organisation to manage its communication process. It also secures the company’s sensitive information, as well as offer services to every customers and employee, who work in different locations. 

Unified communication service offers the conferencing facility, such as web and video, which allows organisations to boost their productivity by reducing their operational costs. Beside telephony and video conferencing Unified Communication offers services like messaging, voicemail, fax, and SMS. 

NSW IT SUPPORT’s unified communication allows any mobile device to act like corporate phone extension, which permits to pass calls between mobile networks and fixed networks. 

Unified Communication Services include instant messaging, on-site & off-site log in facility, unified messaging, business process integration (BPI) and data sharing facility. 

Advantages of using Unified Communication:

  • Telephone calls can be transmitted to a personal mobile phone to a workstation phone. 
  • The appearance of calls received at an employee’s desk can be shared and transferred via an extension. 
  • Permits staff to operate their phone as their usual phone from any phone in any corner of the world. 
  • Availability of voice mail service. The services are accessible from any extension phone line despite location variation. 
  • Fax to e-mail service, where the users can use virtual faxing service to manage fax service via e-mail. 
  • Voice to e-mail where voice mails directly to e-mail as a sound file. 
  • Integration of toolbar with MS outlook and browser. This toolbar connects MS Exchange server and corporate directory systems; therefore, the employees of the organisation can connect at a single click. 
  • A virtual receptionist to manage call routes during peak hours. Via a single page application user can transfer, e-mail and dial calls. Employees can make use of several available application of Microsoft at the same time. 
  • Auto Attendant service with customised message to callers, personal greetings and operation

Why choose NSW IT SUPPORT for Unified Communication service?

  • We are a Certified Silver Microsoft Partner. 
  • An on-site survey to build a robust network system suiting your business requirement. 
  • IVR recording service, wireless solution, internet connection under a single roof. 
  • Offer a private IP network to promote unified communication in every sizeable corporate house. 
  • Comprehensive consulting and maintenance package. 
  • 24/7 support service to our every client. 

Let’s get started

Dr. Khaled Hammad

From understanding our business requirements to upgradations & replacements, they excel in all. NSW IT Support team has been able to alert us on issues within our environment quickly, thus minimising downtime. We trust and look forward to their IT consultation in all our projects. We are delighted with their continued support for our business!

Dr. Khaled Hammad
Director - New Era Institute
Rabin Dangal

NSW IT Support did a great job of pulling together all our Telephony connections in an organised way. Without a doubt, we’re delighted with their support and services. It feels like the solution to our telephonic problems is just a call away. To all the businesses out there, you’ll not regret to try your hands with NSW IT Support!

Rabin Dangal
Director - Vivid Partners
How It Works


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  • Let’s Talk

    We’ll chat about your business, how you use technology, and what you want to get out of IT.

  • Choose Your Plan

    If we’re the right fit, you’ll choose the IT service agreement that works best for your organization.

  • Start Your IT Experience

    Within days, you’ll be experiencing IT like never before.